We're committed to making your checkout process simple and secure. Here's everything you need to know about how we handle payments.
What We Accept
We accept Visa and Mastercard payments. All transactions are processed in USD.
How Payment Works
Your card is charged at the moment you place your order, not when it ships. Once payment clears, you'll get a confirmation email with your receipt and order details. If your payment is declined, the order won't go through; double-check your billing info or reach out to your bank.
Billing Details
Make sure the billing information you enter at checkout is accurate. Errors or missing details can delay your order or cause it to be cancelled. We may also request additional verification if we notice anything unusual with a transaction.
Your Order Confirmation
After a successful payment, expect an email containing your order confirmation, a receipt showing the amount charged, and shipping tracking once your order is on its way. If nothing arrives within a few minutes, check your spam or promotions folder, or get in touch with us.
Your Payment Security
All transactions are processed using industry-standard encryption. Look for the padlock icon in your browser to confirm you're on a secure connection. We never store your card details, payment information is passed directly and securely to our payment processor and banking partners.
If you have any questions or concerns about a payment, please contact us at support@clauna.com. We're here to help!
Contact Information
Store name: clauna.com
Email: support@clauna.com
Phone: +12569364046
Customer Support: Monday to Friday: 9:00 AM - 7:00 PM EST
Address: 181 Mercer Street, New York, NY 10012, United States