Privacy policy

Your privacy matters to us. This policy sets out how clauna.com ("we," "us," or "our") handles your personal information when you use our website at clauna.com or interact with us in any way (together, the "Services"). Take a moment to read through it.

Store name: clauna.com

Email: support@clauna.com

Phone: +12569364046

Customer Support: Monday to Friday: 9:00 AM - 7:00 PM EST

Address: 181 Mercer Street, New York, NY 10012, United States

The Information We Collect

What you give us directly: Your name, email, phone number, and shipping or billing address; details of what you've ordered and payment confirmation; any messages you send to our support team; and account login credentials where relevant.

What we collect automatically: When you browse our site, we may gather technical data such as your IP address, device and browser type, and how you navigate through our pages, typically via cookies or similar tracking technologies.

What we receive from others: We may also receive information from third-party partners including payment processors, logistics providers, and other service providers that help us run our operations.

How We Use It

We collect your data to run and improve our Services — nothing more obscure than that. In practice, that means:

  • Fulfilling and managing your orders
  • Processing payments and coordinating shipping
  • Responding to customer support queries
  • Keeping our website running smoothly and improving it over time
  • Detecting fraud and maintaining security
  • Sending you order updates, account notices, or marketing where you've permitted it
  • Meeting our legal and regulatory obligations (including CCPA compliance)

Cookies

We use cookies to keep the site functional, understand how it's being used, and improve your experience. You can turn cookies off in your browser settings, though some parts of the site may not work as intended if you do.

Who We Share Your Data With

We do not sell your personal information. We may share it with:

  • Vendors and service providers acting on our behalf
  • Payment and fulfilment partners
  • Analytics and marketing platforms
  • Government or regulatory authorities when legally required

Third-Party Links

Our site may link to external websites. We have no control over their content or privacy practices, so we'd encourage you to check their own policies before sharing any information with them.

Children

Our Services are not directed at children. We don't knowingly collect data from minors. If you think a child has submitted personal information through our site, please contact us and we'll remove it promptly.

Security & Retention

We take reasonable steps to protect your data, but no online system is completely immune to risk. We hold onto personal information only for as long as it's needed, to honour contracts, meet legal requirements, or run our operations effectively.

Your Rights

Depending on where you're based, you may be entitled to:

  • View, correct, or delete your personal data
  • Obtain a copy of the information we hold about you
  • Limit or object to how we process it
  • Withdraw consent at any time
  • Raise a complaint with your local data protection authority

To make a request, reach out to us at support@clauna.com. We may need to verify your identity first.

Contact

If you have any questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please send us an email at support@clauna.com or contact us at:

CONTACT INFORMATION

Store name: clauna.com

Email: support@clauna.com

Phone: +12569364046

Customer Support: Monday to Friday: 9:00 AM - 7:00 PM EST

Address: 181 Mercer Street, New York, NY 10012, United States